Privacy Policy

This privacy policy describes how 1win collects, stores, and protects user data in India. The document applies to all players who use 1win services. Personal data includes names, email addresses, phone numbers, and payment details in INR. The policy outlines user rights under Indian law, including the right to access, correct, or delete personal information. 1win updates this document when data handling practices change, and posts the revision date on the privacy policy page.

Types of Information Collected

1win collects several categories of data from Indian players to manage accounts, process transactions, and meet legal requirements.

• Personal identification details such as full name, date of birth, gender, and nationality;
• Contact information including email addresses, phone numbers, and home addresses;
• Financial data such as bank account details, UPI IDs, and transaction amounts in INR;
• Government-issued documents like Aadhaar cards, PAN cards, passports, or driver’s licenses;
• Account credentials including usernames, passwords, and login history;
• Device information such as IP addresses, browser types, and mobile device identifiers;
• Transaction records covering deposits, withdrawals, bet amounts, and balance changes;
• Location data showing the geographical area in India at the time of account access.

How Player Information Is Used

1win uses collected data for operational and legal purposes. The list below covers all specific uses of personal information on the platform.

• Confirm player identity during registration to stop fraud and duplicate accounts;
• Process deposits and withdrawals in INR;
• Send account updates, bonus offers, and promotional notifications via email or SMS;
• Follow Indian KYC rules, anti-money laundering requirements, and tax reporting duties;
• Monitor betting activity to detect suspicious behavior and protect accounts;
• Tailor promotional offers based on player preferences and past activity;
• Handle disputes related to bets, transactions, or account issues;
• Share selected data with third-party providers for payments, storage, and technical support.

Data Sharing with Third Parties

1win shares selected user data with third parties to maintain service quality and meet legal obligations in India.

• Payment processors receive full transaction details to handle deposits and withdrawals in INR;
• Marketing partners collect anonymized data for promotional campaigns;
• Legal authorities access complete user data on request from Indian law enforcement;
• Tech service providers collect usage statistics to maintain server security;
• Identity verification services handle KYC documents to confirm player identity;
• Customer support tools store chat logs and support tickets for at least 2 years;
• Analytics companies receive behavioral data to improve site performance;
• Regulatory bodies receive compliance reports as required by Indian gambling rules.

Cookies and Tracking Technologies

1win uses several types of tracking technologies to maintain site functionality and meet compliance requirements.

Data Retention

1win keeps user data for set periods in line with Indian law. The list below covers all retention timelines for different data categories.

• Account data is kept for 5 years after the last login;
• Transaction records are stored for 7 years under Indian law;
• Identity documents are held for 6 years from the account creation date;
• Payment details remain for 3 years after profile deletion;
• Bet history is available for 5 years in the account;
• Support chat logs are kept for 2 years from the conversation date;
• Inactive accounts are deleted after 3 years of no activity.

Your Rights and Data Control

1win gives Indian players several options to manage their personal data. The list below covers all available rights and tools.

• Access your data: request a full copy of all personal details stored by 1win;
• Correct details: submit a request to update or fix incorrect account information;
• Delete your account: write in to request full removal of your account and personal data;
• Withdraw consent: cancel permission for data processing at any time through account settings;
• Restrict processing: limit how 1win uses your data for specific purposes like marketing;
• Data portability: request your data in a structured format for transfer to another provider;
• Opt out of marketing: unsubscribe from promotional emails and SMS notifications at any time.

Access, Correction, and Deletion Requests

To submit a data request, follow the steps below.

1. Log in to your account. Open the 1win site and sign in with your registered email and password.
2. Go to account settings. Open the settings section from the main dashboard menu.
3. Open privacy settings. Click on the privacy settings option to see all data management tools.
4. Select your request type. Choose access, correction, or deletion from the available options.
5. Fill in the request form. Enter all required details about your specific request.
6. Attach a government ID. Upload a valid ID document if the system asks for identity verification.
7. Submit the form. Send the completed form and check your registered email for confirmation within 7 business days.

International Data Transfers

1win transfers personal data to other countries as part of its standard operations.

Policy Updates

1win notifies Indian players about privacy policy changes through several channels.

• Email notifications: registered users get direct emails when important changes occur;
• Website banner: a notice banner appears on the homepage for two weeks after an update;
• Last updated date: the privacy policy page shows the latest revision date at the top;
• Effective date: all changes take effect one week after publication.

Contact for Privacy Questions

Indian players can reach 1win with privacy-related questions through the following channels.

• Email support: send privacy questions to [email protected] for written replies;
• Live chat: connect with agents at any time on the official 1win website;
• Phone line: call the support team for immediate assistance.

FAQ

What Data Does 1win Collect?

1win collects personal details, contact information, financial data, device info, and transaction records to manage accounts and meet Indian legal requirements.

How Long Does 1win Store My Data?

Account data is kept for 5 years after the last login. Transaction records are stored for 7 years. Identity documents are held for 6 years from account creation.

How Do I Delete My 1win Account?

Log in to your account, open privacy settings, select the deletion option, fill in the request form, and submit it. Confirmation arrives within 7 business days.